Privacy Policy

Last Updated: October 29, 2025

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

  • Gender

  • Emergency contact information

If you become a patient, we may also collect:

  • Medical history

  • Current symptoms and treatment records

  • Examination results or imaging

  • Insurance provider details and policy numbers

  • Payment and billing information

  • Appointment scheduling and visit history

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and operating system

  • Device identifiers

  • Pages visited and time spent on pages

  • Referring websites

This information helps us improve our website functionality and user experience.

2. How We Use Your Information

We use the information we collect for purposes such as:

Providing Care

  • Deliver chiropractic services

  • Maintain medical records

  • Coordinate treatment

Practice Operations

  • Manage appointments

  • Train staff and improve services

  • Conduct quality assurance

Billing and Payments

  • Process payments

  • Submit insurance claims

  • Manage financial transactions

Communication

  • Appointment reminders

  • Follow-up instructions

  • Service updates

Website Improvement

  • Analyze website usage

  • Improve performance and functionality

Marketing (Optional)

  • Send newsletters, health tips, or promotions with your consent

  • You may opt out at any time

3. How We Share Your Information

We do not sell or rent your personal information.

We may share information only when necessary with:

  • Healthcare providers involved in your care

  • Insurance companies to process claims

  • Service providers assisting with billing, scheduling, IT services, or website operations

  • Legal authorities when required by law or to protect health and safety

  • Business successors in the event of a practice sale or transfer

All service providers are required to maintain confidentiality and protect your information.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Types of cookies we may use include:

  • Essential cookies – required for basic website functionality

  • Performance cookies – help analyze website traffic and usage

  • Functional cookies – remember user preferences

  • Comment cookies – store your details when leaving blog comments

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

5. Website Features

Comments

If you leave comments on our blog, we collect the information shown in the comment form along with your IP address and browser information for spam detection.

An anonymized string created from your email may be provided to the Gravatar service. Once approved, your comment and profile image may be publicly visible.

Media Uploads

If you upload images to the website, avoid including embedded location data (EXIF GPS). Visitors may be able to extract location data from uploaded images.

User Accounts

If you create an account:

  • We store the information you provide in your user profile

  • You may view, edit, or delete your personal information at any time

  • Website administrators may also access and edit account information for administrative purposes

Embedded Content

Articles may include embedded content (videos, images, or articles from other websites). Embedded content behaves as if you visited the external website and may collect data, use cookies, or track interactions.

6. Third-Party Reviews and Platforms

Patients may choose to leave reviews on third-party platforms such as Google or social media sites.

Please note:

  • Reviews are governed by the privacy policies of those platforms

  • Reviews may be public and searchable online

  • We cannot remove or modify reviews posted on external platforms

We recommend avoiding the inclusion of personal health information in public reviews.

7. Children's Privacy

Our services are not directed to children under the age of 18 without parental consent. If we become aware that personal information has been collected from a child without proper authorization, we will delete it promptly.

Parents or guardians may contact us to review or remove their child’s information.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.

Medical records are typically retained in accordance with professional and legal standards in British Columbia, usually for 7–10 years after your last visit.

Website data such as comments may be stored indefinitely.

9. Data Security

We take reasonable measures to protect your information using administrative, technical, and physical safeguards, including:

  • Secure servers

  • Encryption technologies

  • Access controls

  • Staff training and security protocols

While we strive to protect your data, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. International Data Transfers

Your information is primarily stored and processed in Canada. Some third-party service providers may process data outside Canada. When this occurs, appropriate safeguards are implemented to protect your personal information.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

12. Your Privacy Rights

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion where legally permissible

  • Restrict certain uses or disclosures

  • Request a copy of your data in a portable format

  • Opt out of marketing communications

Requests can be submitted using the contact information below.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our services after changes indicates acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Running Wild Chiropractic
40721 Perth Drive
Garibaldi Highlands, BC V0N 1T0

Phone: 604-337-7434
Email: runningwildchiro@gmail.com

Privacy Officer:
Dr. Alyssa Stridsland, DC